The role reports to the Chief Operating Officer (COO) of Birdsong Hearing Benefits, a sister company to Your Hearing Network. The COO has responsibility for the YHN provider relations and recruitment operations.
 
The role of Provider Network Business Development Specialist for Your Hearing Network is a strategic role that plays a crucial part in ensuring our members have access to high-quality hearing care services. This role specializes in contacting providers to enroll in Your Hearing Network. It involves strong recruitment skillset, sales acumen, cold calling and good record keeping contributing to successful network expansion. This position focuses on finding and introducing providers to expand the network while ensuring that existing providers are well-supported and meet the company's NCQA quality standards. The Provider Network Business Development Specialist will identify potential providers, engage and sell them on joining YHN, facilitate the onboarding process, and work to ensure appropriate growth and retention of the network. Additionally, the role will work closely with the Credentialing team to ensure proper documentation is received to credential providers into the network and ensure proper compliance with company policies, NCQA standards, and industry regulations.

Network Provider Recruitment:
- Identify and reach out to potential hearing care providers through various channels (e.g., cold calling, emailing, networking events).
- Present and pitch the benefits of joining the hearing network to prospective providers.
- Secure contracts with providers to credential in network.
Network Expansion:
- Develop and implement strategies to expand the network in targeted geographic areas.
- Focus on closing gaps in current network and driving strong reach into rural areas. State by State review of network, along with key strategies of provider acquisition required of this role.
- Conduct market research to identify gaps in the network and areas for growth.
- Collaborate with internal teams to align recruitment efforts with company goals.
Relationship Management:
- Build and maintain strong relationships with existing and prospective providers.
- Serve as the main point of contact for providers during the onboarding process.
- Address provider concerns and ensure a positive experience throughout their partnership with the network.
- Strong emotional intelligence, ability to sort through information, make strategic decisions, and keep team informed of changes are all important components of competence.
Compliance & Quality Assurance:
- Work with credentialing team to ensure all recruited providers meet the NCQA credentialing and quality standards
Reporting & Analytics:
- Track and report recruitment activities, providing regular updates to management.
- Analyze recruitment data to identify trends, challenges, and opportunities for improvement.
- Experience with software used for network growth is preferred.

- Three (3) years’ experience preferred in provider recruitment sales.
- Skillset on hunting and cold calling on potential providers.
- Familiarity with managed care principles is valuable.
- Strong verbal and written communication skills.
 
Other Personal Characteristics and Experience
- Individual should possess a strong sales focus. Demonstrate an entrepreneurial spirit, managing change well, and being flexible to environment and business needs.
- Willingness to go above and beyond daily to achieve best-in-class results.
- Ability to work with highly detailed, complex, and emotionally sensitive information.
- Ability to maintain a high degree of discretion, confidentiality, protection, and integrity.
- Ability to prioritize and complete multiple complex work assignments.
- Ability to work independently and in groups.
- Excellent written and verbal communication skills.
- Ability to provide and receive constructive feedback in a clear, concise, and respectful manner.
- Demonstrate ability to meet deadlines.
- Basic knowledge of data analysis, statistics, data integrity, and analytics with initiative and ability to further develop skills.
EDUCATION
- Bachelor’s degree in healthcare administration, or related field is preferred. Equivalent work experience will be considered in lieu of a degree.
 This role works remotely. You will need the following when working from home:
- Reliable and secure Internet Service Provider at home (no public WiFi) for duration of working hours
- Sufficient room to set up a laptop, monitors, keyboard and mouse
- Comfortable space to work for duration of working hours
- Quiet, private and secure space in which to work
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