ESSENTIAL JOB FUNCTIONS
Key Accountability for Provider Relations
Network Management:
- Develop, implement, and manage strategies for expanding and optimizing the hearing care provider network.
- Establish and maintain relationships with hearing care providers, including audiologists, ENT specialists, and hearing aid dispensers.
- Monitor provider performance and service quality to ensure adherence to organizational standards and patient care expectations.
Provider Support:
- Serve as the primary point of contact for network providers, addressing their inquiries and resolving any issues.
- Provide training and support to providers on organizational policies, procedures, and systems.
- Coordinate with providers to ensure timely and effective communication regarding network updates and changes.
Data Management:
- Collect, analyze, and report on data related to network performance, provider metrics, and patient outcomes.
- Utilize data insights to identify trends, areas for improvement, and opportunities for network growth.
- Maintain accurate and up-to-date records of provider information, agreements, and performance evaluations.
Compliance and Quality Assurance:
- Ensure that network providers comply with relevant regulations, accreditation standards, and best practices in hearing care.
- Conduct regular audits and evaluations of provider services and facilities to ensure high-quality care.
- Address any compliance issues promptly and work with providers to implement corrective actions.
Collaboration and Coordination:
- Work closely with internal teams, including clinical, operations, and customer service, to align network strategies with organizational goals.
- Collaborate with internal stakeholders, to enhance network capabilities and patient access to care.
Reporting and Documentation:
- Prepare and present regular reports on network performance, provider metrics, and strategic initiatives to senior management.
- Document network activities, provider interactions, and key performance indicators to support continuous improvement efforts.
Key Accountability for Provider Recruitment
Network Recruitment:
- Identify and reach out to potential hearing care providers through various channels (e.g., cold calling, emailing, networking events).
- Present the benefits of joining the hearing network to prospective providers.
- Secure contracts with providers to ensure mutually beneficial terms.
Network Expansion:
- Develop and implement strategies to expand the network in targeted geographic areas.
- Build heat maps, focusing on closing gaps in current network, and driving strong reach into rural areas. State by State review of network, along with key strategies of provider acquisition required of this role
- Conduct market research to identify gaps in the network and areas for growth.
- Collaborate with internal teams to align recruitment efforts with company goals.
Relationship Management:
- Build and maintain strong relationships with existing and prospective providers.
- Serve as the main point of contact for providers during the onboarding process.
- Address provider concerns and ensure a positive experience throughout their partnership with the network.
- Strong emotional intelligence, ability to sort through information, make strategic decisions, and keep team abreast of changes are all important components of competence.
Compliance & Quality Assurance:
- Ensure all recruited providers meet the NCQA credentialing and quality standards.
- Work with the compliance team to ensure all contracts and agreements adhere to legal and regulatory requirements.
Reporting & Analytics:
- Track and report recruitment activities, providing regular updates to management.
- Analyze recruitment data to identify trends, challenges, and opportunities for improvement.
Experience with software used for network growth is preferred.