Requirements and Must Have Criteria
- HR Experience: It is preferred that the person have at least 5 years’ experience in the field of Human resources. Broad knowledge and experience in employment law, compensation, organizational planning, organization development, employee relations, safety, and training and development.
- Proven Track Record Delivering Excellence and Value to Internal Customers: Proven ability to effectively manage employee related issues, drive positive work relations and strong HR operations to drive employee retention. Understanding the voice of the customer (employee) is essential to success. The person must be a proven change leader with strong interpersonal skills and the ability to handle sensitive information.
- Preferred Healthcare/Health Plan/TPA Experiences: Mission-oriented and energetic, it is preferred the person have a demonstrated track record of success in the US healthcare sector with a passion for customer care. It is preferred the successful candidate has experience in the healthcare industry with payor, provider, or other health care-oriented organizations.
- Staff Management and People Development Skills: Proven and successful track record recruiting, mentoring, and inspiring and empowering individuals with an ability to hold people accountable and to deliver superior performance. Excellent emotional intelligence and ability to identify their own strengths and gaps to maximize impact. Demonstrated ability to delegate effectively and to establish clear guidelines for accountability.
- Interpersonal, Communication, and Relational Building Skills: Ability to relate to and effectively work with a diverse group of individuals, groups, and people collaboratively and diplomatically. Proven ability to engage internal and external constituencies. The person must possess an uncanny ability to handle and to resolve conflict in a productive and direct manner. Excellent oral and written communications are a must. The person must also exude high energy with a positive manner and a can-do attitude and excellent judgment.
- Emotional Intelligence and Business Acumen: this role will require a mature, seasoned approach to driving human resources principles, and have the experience of working with all levels of leaders, often in a complex matrix environment. The role will also require a sound, level, calm, and engaging acumen to work with bringing out the best in people and reinforcing the values of Birdsong Hearing benefits, and its affiliates.
Other Personal Characteristics and Experience
- Ability to simultaneously balance and adjust to multiple changing priorities and make decisions with speed and accuracy.
- A true and trusted team player who takes a collaborative approach with executive peers and other colleagues. Someone who is able and willing to regularly debate constructively, build consensus, and ultimately align around common objectives. A direct communicator who can foster the same among his/her executive level peers.
- High level of energy, and detailed orientation.
- High level of proficiency and demonstrated effectiveness in problem-solving, and implementing new programs related to increased departmental and organizational operating efficiency.
- Impeccable values, ethical standards, and a strong moral compass with integrity.
- Business savvy and financial acumen.
- Above average oral and written communication skills. Ability to convey information in a clear, concise manner assisting in building strong understanding of how to articulate human resources principles including regulations.
- Excellent interpersonal and advanced coaching skills.
- Excellent listener and ability to bring people to reach agreement, align with objectives, and help to develop others.
- Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement preferred.
- Possess ongoing affiliations with leaders in successful companies and organizations that practice effective Human Resources Management.
Education
Bachelor's degree preferred in Human Resources or related Business field or an equivalent combination of education, training and experience.
- Project management experience helpful.
- Preferred applicable human resources certifications (SHRM) and compensation certification.
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